Privacy Policy
This policy explains how Lufian Cleaning collects, uses and protects your personal information, consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
When you request a quote, book a service or contact us, we collect details such as your name, phone number, email address, suburb, and the job details you provide. If you call us, we may keep a record of that enquiry.
How we use your information
We use your information to prepare quotes, schedule and deliver our cleaning services, communicate with you about your booking, and improve our service. We do not sell your personal information.
Sharing
We only share information where needed to deliver our services (for example, with team members attending your job) or where required by law. Enquiry form submissions are processed by our website form provider on our behalf.
Storage & security
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law.
Access & corrections
You can ask us what information we hold about you and request a correction at any time. Contact us using the details below.
Contact
Questions about your information? Email hello@lufiancleaning.com.au or call 0483 757 775.
This is a general privacy policy provided as a starting point. Please have it reviewed against your specific business practices before relying on it.